Refund and Returns Policy

Timber Central will happily assist customers who wish to return or exchange goods purchased from any of our stores across Australia or online.
The purchase of an online item may be returned either in-store with the tax invoice or by contacting our Customer Support team at admin@timbercentral.com.au.
Exchanged goods must be unused, in original packaging, and in saleable condition.
For a change of mind on Timber Central products, you will be responsible for covering the postage/delivery costs of returning the item if you are unable to return it to the Timber Central store. Timber Central will cover the cost of the return if you receive an item that is damaged or faulty.
In order to determine whether a repair, replacement or refund is appropriate, we may need to assess your product. In the following circumstances, we will accept product returns and provide you with a replacement, refund, or repair:
• There is a defect in the product or it is of poor quality
• If the product is not suitable for its intended use
• There is a discrepancy between the product and its sample or description
For any online orders that need to be returned, please contact admin@timbercentral.com.au with your order confirmation number for assistance.
Once our quality assurance team has examined the returned product and determined that it complies with our return policy, your refund will be processed. Generally, this quality check takes no more than two weeks. After your return has been approved, Timber Central will process the refund and credit your account within 1-2 business days.
If you have a query, please contact the Timber Central store where you purchased the product and we will arrange for our experts to assist you. Please feel free to contact admin@timbercentral.com.au for assistance if you are unable to contact the Timber Central store.